Warranty

All items purchased from Eviro Bamboe come with a statutory warranty. This means you are entitled to a quality product. However, if an item becomes defective, you may be eligible for this warranty. If a product does not function properly or breaks prematurely, we are happy to work with you to find a suitable solution. If the defect falls within the warranty, we will arrange for a free repair, replacement, or refund.

Did you receive a damaged or defective item? Please contact our customer service at info@evirobamboe.nl. To assist you as efficiently as possible, we kindly ask you to provide photos of the defect or damage along with a short explanation.

When does the warranty not apply?

The warranty does not cover the following cases:

Improper use
Normal wear and tear
Incorrect installation or damage during external transport
Lack of or poor maintenance

Good to know

Bamboo is a natural product, which means certain natural characteristics are not covered by the warranty:

Cracks, splitting, small holes, and cuts in bamboo poles, fences, mats, and (garden) furniture.
Weathering and discoloration of bamboo products due to exposure to weather conditions (UV radiation, moisture, mold, wind, etc.).

Complaints

At Eviro Bamboe, we strive for the highest quality and service, but sometimes things go wrong. Do you have a complaint about a product or our service? Our team is happy to help you find a solution. Please send an email to info@evirobamboe.nl, and we will contact you as soon as possible to discuss the situation and your complaint.

Since February 15, 2016, consumers in the EU also have the option to submit complaints via the ODR platform of the European Commission. This platform can be found at https://ec.europa.eu/odr. If your complaint has not yet been addressed elsewhere, you are free to submit it via the European Union platform.